Recording will not start
Open Settings > Privacy & Security > Microphone and allow Sonicord to access the microphone.
SONICORD SUPPORT
Need help?We’re here.
Find answers about recording, transcription, AI notes, playback, and exports—or contact us directly.
Email supportQUICK CHECKS
Start here
Most issues can be resolved with these quick checks.
AI notes cannot be generated
Check the provider, endpoint, model name, and API key in Sonicord Settings, then run both connection tests.
Transcription failed
Confirm your connection, provider balance, and API limits, then retry transcription from the recording details.
The recording is silent
Make sure another app is not using the microphone and that an unintended Bluetooth input is not connected.
FAQ
Frequently asked questions
Why are notes not generated automatically?
Sonicord does not automatically upload or process recordings. Open the finished record and tap Generate AI Notes when you are ready.
Where are my recordings and text stored?
Original audio, transcripts, and AI-organized notes are stored locally on your iPhone until you delete the record or uninstall the App.
Where is my API key stored?
API keys are stored in Apple Keychain. They are not bundled with the App or sent to a Sonicord developer server. They are used directly to authenticate with your configured provider.
How long does a two-hour recording take to process?
Processing time depends on network speed, recording length, and the third-party provider. Long audio is transcribed in segments; keep a network connection and leave Sonicord in the foreground when possible.
How do I delete a recording and its content?
Delete the record from the recording list to remove its local audio, transcript, and AI notes. Data already received by a provider remains subject to that provider’s policy.
Where is my exported PDF or Markdown file?
Export opens the iOS share sheet. The saved location depends on whether you choose Files, Mail, or another destination app.
CONTACT
Still need help?
Include your Sonicord version, iOS version, steps to reproduce, and the complete error message. Never send a full API key, private recording, or sensitive meeting content.
We’ll respond to your support request as soon as possible.